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What
- What is the problem required to be solved?
- Root cause
- Problems associated related to the main ones
Why
- Why is the actual problem?
- Reasons on why is a problem
- Supporting facts
- Stats to highlight
Where
- Where is the problem observed?
- Mention the location and the specifics of it
- Include the products or services in which the problem is seen
Who
- Who is impacted by this problem?
- Clients, Customers, Users, Departments, Businesses affected
When
- When was the problem observed for the first time?
- Provide a timeline
- Was the problem worse or has changed during the time?
How
- How is the problem observed?
- Indications of the problem
- Talk about the observations you made while conducting problem analysis
How much
- Frequency of the problem? (how often)
- Was a trend identified during research?
- State the error rate, frequency and magnitude of the problem
